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Netsuite for Tech Support - Case Close Date/Time

edited Nov 22, 2019 10:26AM in CRM 3 comments

Is anyone using Netsuite for real Technical Support Service?
How do you manage case close dates /time - for batch posting
The default behaviu of Netsuite is to log the case close date at the of posting the case closure

However, we sometime have case closures posted in batches days after case has been closed. and there appears to be no way of chaging the close to reflect the actual close date / time instead of posting date

This is messing up  our call / case closure metrics

Can any one help?

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