Discussions
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SuiteWorld October 6 - 9, 2025: Agenda Builder is live!
Read on for the latest updates including:
• Agenda Builder launch
• SuiteWorld On Air registration
• New NetSuite Prompt Studio Contest
• And more!
Check out this thread to learn more!
Read on for the latest updates including:
• Agenda Builder launch
• SuiteWorld On Air registration
• New NetSuite Prompt Studio Contest
• And more!
Check out this thread to learn more!
Going to SuiteWorld? Connect with SuiteGurus—Your NetSuite Product Experts!
Don’t miss your chance to meet our SuiteGurus—NetSuite Support professionals and subject matter experts with extensive experience in select product areas, including OneWorld, Advanced & Basic Accounting, Supply Chain Management, Receivables & Payables, CRM, Account Administration, and the SuiteCloud Platform. Full Conference attendees can prebook exclusive 30-minute one-on-one sessions for your product questions.
Spots are limited! Register through your Agenda Builder and find SuiteGuru under Agenda Enhancements.
Don’t miss your chance to meet our SuiteGurus—NetSuite Support professionals and subject matter experts with extensive experience in select product areas, including OneWorld, Advanced & Basic Accounting, Supply Chain Management, Receivables & Payables, CRM, Account Administration, and the SuiteCloud Platform. Full Conference attendees can prebook exclusive 30-minute one-on-one sessions for your product questions.
Spots are limited! Register through your Agenda Builder and find SuiteGuru under Agenda Enhancements.
Anyone else suffering from this: case assignment emails come from wrong address?
Our support representatives rely on NetSuite sending case assignment emails from a case-associated email address (like "cases.2338172.3429@netsuite.com"). By replying to these case assignment emails, our reps can update the cases, or with custom code we've written, close, reprioritize or reassign them.
However, since July, the case assignment emails have been coming from our registered support case submission email address (in our case, "support@mycompany.net"). This keeps our reps from being able to respond to cases by email, which means they have to be in front of a computer or very close to one all the time they are on duty, greatly complicating duty schedules.
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