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NetSuite has launched SuiteSuccess Wholesale Distribution Edition, in Japan. Please join us the webinar on February 12 that introduces NetSuite solution with demos and case studies for Wholesale Industry.
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Intelligent Payment Automation, powered by BILL (formerly Bill.com), lets you automate payments, manage vendor details, and bank account information within NetSuite.
The SuiteApp is available to organizations based in the U.S. with a valid U.S. address, or to global customers (except Canada, China, and Japan) with U.S. business subsidiaries. It only supports payments to vendors operating in the United States.
For more information, visit this thread.
New Message Notification From Customer Center
We are using the online case submission form for our company's technical support requests. A customer will submit a new support request via the online case submission form. In many situations after a customer has submitted a new case, they discover additional details they would like to include in the online case form. There is a messages box on the form which allows the customer to enter additional details or comments which append to the case under the interactions/messages section.
My problem is how to setup some sort of notification that goes out to the support rep indicating to them that the cusomter has entered a new message (not via email). Our support reps typically work on 10-20 support cases at one time so they cannot be going into these cases to find new messages.