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Case won't close - no Date Closed

edited Nov 22, 2019 10:25AM in CRM

I have a whole bunch of cases that have a case status that corresponds with a Closed stage.  However, they do not have a Date Closed date so they show open in the Case List.

Has anyone seen this before?  On some of those cases I can change the status to another status, click save, save it back to the correct status and it fixes the problem.  On other cases I try that it is still doesn't fill out the date closed field.

Any ideas?

Thanks in advance!

Ben

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