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matching the case # in the email subject line to append to existing case

edited Nov 22, 2019 10:25AM in CRM 9 comments

Good Morning, All,

We struggle with lots of duplicate Cases. We are looking for all ways to improve upon Case management. One of those ways is that we would like any one in our office to be able to easily & quickly forward an email (who we have received from anyone at all) in to NetSuite and have it appended to the correct Case. As many of you know, there is a highly cryptic unique email alias for each & every email that goes in to each & every Case. (We have an enhancement request in to the manufacturer to expose that unique

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