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Intelligent Payment Automation version 1.0.3 is now available in the SuiteApp Marketplace. The SuiteApp, powered by BILL, lets you automate payments, manage vendor details, and bank account information within NetSuite. Learn more
Report case metrics based on Business Hours SLA
All of our call center metrics are based on business hours. Can someone give me an idea of how I might be able to script timestamps or something so that I can report on how long a case took to resolve in business hours?
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