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Read on for the latest updates including:
• Agenda Builder launch
• SuiteWorld On Air registration
• New NetSuite Prompt Studio Contest
• And more!
Check out this thread to learn more!
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Don’t miss your chance to meet our SuiteGurus—NetSuite Support professionals and subject matter experts with extensive experience in select product areas, including OneWorld, Advanced & Basic Accounting, Supply Chain Management, Receivables & Payables, CRM, Account Administration, and the SuiteCloud Platform. Full Conference attendees can prebook exclusive 30-minute one-on-one sessions for your product questions.
Spots are limited! Register through your Agenda Builder and find SuiteGuru under Agenda Enhancements.
Messages -incoming & author.externid property questions
I'm using SuiteTalk to grab messages on a support case and import them into another system. The author.externalID seems to always be null for each mesage - so I'm doing another search to find the author's externalID.
So, two questions...
Is there a reason the author's externalID would be null?
And, why is the incoming property always true? In a standard support case form - I thought messages typed into the left text area would be considered to be from the case contact and thus incoming and messages typed into the right would be from the assigned to and thus not incoming.
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