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SuiteWorld October 6 - 9, 2025: Agenda Builder is live!
Read on for the latest updates including:
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• And more!
Check out this thread to learn more!
Read on for the latest updates including:
• Agenda Builder launch
• SuiteWorld On Air registration
• New NetSuite Prompt Studio Contest
• And more!
Check out this thread to learn more!
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Spots are limited! Register through your Agenda Builder and find SuiteGuru under Agenda Enhancements.
Don’t miss your chance to meet our SuiteGurus—NetSuite Support professionals and subject matter experts with extensive experience in select product areas, including OneWorld, Advanced & Basic Accounting, Supply Chain Management, Receivables & Payables, CRM, Account Administration, and the SuiteCloud Platform. Full Conference attendees can prebook exclusive 30-minute one-on-one sessions for your product questions.
Spots are limited! Register through your Agenda Builder and find SuiteGuru under Agenda Enhancements.
Can a case have sub-cases?
We are trying to transition our case tool into Netsuite but we require the option of sub-cases spinning off from the master case.
The Use Case being:
Customer submits a bill for service. A case is generated and a case manager calls the customer to gather as much information as needed to support that bill. The case manager assigns the case to an employee. The employee goes off to research the bill but finds there may be other issues another 'dept' needs to track down so creates a 'sub'case and assigns to the speciallized 'dept'. Meanwhile the employee continues their investigation and determines a result. The case manager manages the case and all sub cases results for a final result and notifies the customer.
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