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Inbound Case E-mail Response & Anonymous Customer

edited Nov 22, 2019 10:24AM in CRM 1 comment

We noticed that when we try to respond to an e-mail case in NetSuite and it's under the Anonymous Customer record (because no information is located in the existing database) using the "E-mail" button, the e-mail address of the customer does not autofill. We must manually input the e-mail address every single time.

Is there a way to either create a customer record automatically or autofill the e-mail address field? This is because we send many standard e-mail templates.

I would appreciate any help someone can provide.

Thank you.

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