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Join us for complimentary one-day events around the world and step into a future fueled by AI and limitless potential. Explore new breakthroughs, sharpen your skills, and connect with experts who are shaping what’s next. Experience bold keynotes, interactive learning, and connections that span the global NetSuite community. Discover what's next at SuiteConnect Tour 2026.
NetSuite launches new wholesale distributions solution in Japan in January 2026!
NetSuite has launched SuiteSuccess Wholesale Distribution Edition, in Japan. Please join us the webinar on February 12 that introduces NetSuite solution with demos and case studies for Wholesale Industry.
Register Now
NetSuite has launched SuiteSuccess Wholesale Distribution Edition, in Japan. Please join us the webinar on February 12 that introduces NetSuite solution with demos and case studies for Wholesale Industry.
Register Now
NetSuite 2026.1 Release Notes - This document summarizes the changes to NetSuite between 2026.1 and the previous release.
Have questions or experiences to share? Post your Release 2026.1 questions and join discussions in the Release 2026.1 category.
Have questions or experiences to share? Post your Release 2026.1 questions and join discussions in the Release 2026.1 category.
Case Escalations - Teams and Metrics
Hello,
We use Case Management extensively in NetSuite. We are using a custom "team" field to help distinguish the progression of a case from team to team. The result is the "assigned to" is consistently changing to the rep who is currently working on the case. The limitation with this is all of our reporting is done via system notes and we are not using the native case escalation functionality available in NetSuite.
We are hitting some road blocks in using case escalations for NetSuite. We are trying to do extensive metric reporting (time case was in one team before being escalated, etc.) and also being able to report at the team and individual rep level.
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