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How do I link a support case to an item record

edited Nov 22, 2019 10:24AM in CRM 2 comments

How do I link a support case to an item record? I have the offer support box checked on items so when I create a case for a damaged item I can select the customer , transaction and Item. I can see the case on a customer record and a transaction but not the item record. This would be helpful to track trends on returns or item issues. Am I missing something ?

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