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Obtain the Reply To Address for Cases w/out emailing

edited Nov 22, 2019 10:24AM in CRM 4 comments

Hello,

I sent in a case to NetSuite Support and they filed this Enhancement for me but I thought I'd check the forums to see if anyone could think of a workaround to get the Reply To email address on a Case without having to send an email to yourself to obtain it?

Enhancement 139495: Email Case Capture> Ability to Obtain the Reply To Address for Cases (Unique Long Email String)

We are looking to put this email address on the case form (inline text) so a user could copy it and include it in an email sent/forwarded from Outlook.  This would not be for external customer cases as much as for internal teams to use.

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