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Create Support Cases on Item Form
Hi All,
We have a customer service line directly on our product. When the product is sold to a distributor we may be unable to trace the individual item back to a specific customer or order. In these instances we would like to be able to log the case against the item itself, which is where the issue usually lies anyways.
Does anyone have any experience with this? Is it possible to setup support cases tied to an item record but not a customer?
Thank you
Scott
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