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Sporadic missing emailed customer responses ...when customers reply to a NS generated emails
There have been cases lately where we're waiting for a customer response to an urgent question that we emailed (emailed directly from the NS sales order or from the NS customer record). We look at their customer record (under communication->messages tab) and find they had replied. The reply never went to the sales agents regular email inbox. Usually an emailed response to a NS email goes to the email address of the NS user that sent the communication! Anyone else had this issue?
-Tom
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