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Hard Bounce on a valid email address

edited Nov 22, 2019 10:23AM in CRM 2 comments

I have been working at limiting bounces in our email lists.  I have a very good and active customer that is reporting as a hard bounce in Netsuite.  The address is good as I use it 2 to 3 times a week to converse with the customer about various things.  I don't really want to eliminate their email since they want to receive mailings from us.  It displays in their customer record as Error Message: Hard Bounce - Other.  Any thoughts on best practices to handle this?

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