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• New NetSuite Prompt Studio Contest
• And more!
Check out this thread to learn more!
Case assignment emails or update email issue
We have noticed below two issues on a random basis and most likely they are related to 2016.2 release (16th Sept):
1. Assigned to isn't receiving any emails when case is either assigned or updated by customer
2. On the contrary, sometime, Assigned to is receiving duplicate emails
There is no pattern as such but more Customer Reps are having this issue and we are not able to support our customers in a timely manner.
Netsuite has logged a defect for this (Defect 415649)
Please let me know if you have similar issues.
Thanks,
Kishor
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