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Case assignment emails or update email issue

edited Nov 22, 2019 10:23AM in CRM 4 comments

We have noticed below two issues on a random basis and most likely they are related to 2016.2 release (16th Sept):

1.  Assigned to isn't receiving any emails when case is either assigned or updated by customer
2. On the contrary, sometime, Assigned to is receiving duplicate emails

There is no pattern as such but more Customer Reps are having this issue and we are not able to support our customers in a timely manner.
Netsuite has logged a defect for this (Defect 415649)

Please let me know if you have similar issues.

Thanks,
Kishor

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