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Line Item Promotions Taxed When The Item is not taxable
Hi,
We just stumbled across a problem with our promotions.
We first used the order based promotion but we have a few items we do not accept promotions on. We switched to item based promotions to exclude items. Everything was going great but we've just noticed that the discount item is remaining taxed even though it's not taxable on the record and the inventory item which is receiving the discount is not taxed for that customer. This is causing a negative sales tax on orders.
We need to offer our customer a coupon code that functions like an order discount but allows us to exclude select items, any solutions?
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