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Reporting on time between Case Created and Support Rep's first email to the customer

edited Nov 22, 2019 10:23AM in CRM 1 comment

We are trying to get response time stats on our support reps but I can't see any way of getting this information using Reports or Saved Searches.  Is it possible?  Has anyone else achieved this?
It should be simple but it's currently baffling me.
Cheers, Dave

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