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Join the NetSuite community to innovate, connect, and discover what’s next.
SuiteWorld brings thousands of innovators, builders, and leaders together to learn, connect, and shape what’s next. This October, explore how to build a stronger foundation for growth through inspiring keynotes, major product reveals, hands-on sessions, and unforgettable moments—all in one place for our biggest event of the year. Register now
Reporting on time between Case Created and Support Rep's first email to the customer
We are trying to get response time stats on our support reps but I can't see any way of getting this information using Reports or Saved Searches. Is it possible? Has anyone else achieved this?
It should be simple but it's currently baffling me.
Cheers, Dave
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