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Support Metrics - Good Start

edited Nov 22, 2019 10:23AM in CRM

The support metrics are a good start. I've had to come up with my own metrics for years.

I believe the metrics should be more precisely tailored to complete this enhancement. I suggest including a work calendar tied to a case profile to omit off hours, weekends and holidays to generate the case metrics for that case based on the profile set.

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