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Set Default Contact For Inbound Email Cases

edited Nov 22, 2019 10:23AM in CRM

When a case comes in via email, if the email address does not match a contact in the database, the contact field is left empty.  I am looking for a way to ensure it is set to a default contact rather than be left blank.

The solution case prepopulate the field and get overwritten when a valid contact is found or set the default when no matching contact is found.

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