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Disabling Group E-Mails

edited Nov 22, 2019 10:23AM in CRM

Hello.

I am using an Employee Group and setting it to a Support Group so that it shows in our Assigned To for cases.  We are using this group to enable reporting for case management as a group, but we also use it as an Unassigned Queue.

So for example:

We create an Employee Group named Test Group
We add 5 employees to it
When a new case is in NetSuite, it assigns to Test Group
An employee in that group claims the case

Any edit/update made to any cases in the Test Group e-mail out to everyone in the group.  Is it possible to disable that from e-mailing the entire team every time a case is created/edited when

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