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Auto Case Creation stuck in Auto Response Loop

edited Nov 22, 2019 10:23AM in CRM 1 comment

I hope this is the correct Forum for Support Topics. 


1. Customer emails my company with a question and a case is created.

2. My company sends our auto responder to say we have received the inquiry and will be in touch shortly.

3. The customer has an auto responder that replies to our auto responder saying thank you for your email, we will be in touch shortly.

4. We have entered a loop

Is there any way to catch these so they don't create new cases but still allow us to have an Auto Responder back to the submitter?

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