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Sales report confusion

edited Dec 3, 2019 4:07PM in Search / Reporting 1 comment

I needed to make a report showing sales into a specific geographical region of a state.  The region was defined by the counties   I used the Sales by Customer report and some filters to show what I wanted.  It worked really well.  The rep for that area pointed out to me today that one customer shows on the report with YTD sales of $106,233.60.  The customers dashboard shows sales of $26,774.  Would I please check out the discrepancy.

Upon review the $26,774 number is correct.  I did a random sampling of 20 other customers on the report and compared their reported sales with those showing on their dashboard and all 20 agree completely between the 2. 

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