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SuiteWorld October 6 - 9, 2025: Agenda Builder is live!
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Read on for the latest updates including:
• Agenda Builder launch
• SuiteWorld On Air registration
• New NetSuite Prompt Studio Contest
• And more!
Check out this thread to learn more!
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Don’t miss your chance to meet our SuiteGurus—NetSuite Support professionals and subject matter experts with extensive experience in select product areas, including OneWorld, Advanced & Basic Accounting, Supply Chain Management, Receivables & Payables, CRM, Account Administration, and the SuiteCloud Platform. Full Conference attendees can prebook exclusive 30-minute one-on-one sessions for your product questions.
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Online forms to update existing record
I just started with online forms, so forgive me if this is a really easy question.
We are trying to use the online forms (internally) to update an existing custom record type. The form used by the majority of the company has approx 10 fields, and the online form, I stripped it down to 5 fields (to simplify it for ease of use).
Everytime the form is submitted we get a new Custom Record (Service Order Request) instead of it updating the existing record. I setup under "Workflow" "Update the first record created". What triggers this? On the online form, I have included Customer, Case, and Primary Phone. I would think that these should trigger the duplicate warning.
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