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Attachments in an online form???

edited Nov 22, 2019 6:17PM in CRM 4 comments

Question about online forms and attachments.

While I have been able to pass attachments to a support case when a customer simply hits 'reply' to the email, I cannot figure out how to allow customers to attach files when they view the support case online rather than simply 'replying' to the support ticket email.

Is there a way to customize the online form to allow for attachments from a customer viewing the case on the website (rather than hitting reply to the email and attaching a file)?

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