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Using solutions as responses to support tickets

edited Nov 22, 2019 6:17PM in CRM 5 comments

We are just in the process of setting up our Customer Portal.  The portal is working well, and solutions that I've added there are perfectly readable when viewed via most browsers.

I've just been testing responding to support tickets with solutions.

The text of the solution is just pasted into the reply of the ticket with no formatting.  This makes life difficult when your solutions are formatted to clearly show commands that have to be typed in.

Of course, the responder can spend time re-formatting the text in the window, but this slows down productivity.

Trying various html tags in the solution itself causes the display in the portal to run into a contiguous mess.

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