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Case form will create new companies but not individuals

edited Nov 22, 2019 6:17PM in CRM 6 comments

We have setup an online case form.  It will be used by a mix of people who have accounts and who don't.  I deselect "Create Customers as companies" and it will never create a new customer, it just assigns them as anonymous. 

For a form I have where I want it to be only used by companies and thus have "Create Customers as companies" selected, it works fine and either creates a new company or matches to an existing one as needed.

Why does it work with companies but not individuals?

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