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Online Support Forms - Customers required to login?

edited Nov 22, 2019 6:17PM in CRM

We have set up an online support case form. The problem we are having is that customers are required to login if our reply is too long to see the complete reply message. Is there anyway around this? We do not want to have to give customer logins and passwords. At the moment we just have to keep our responses short.

Please - any help?

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