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No activity ever shows for cases from customer center

edited Nov 22, 2019 6:17PM in CRM

We are having difficulty getting the user the ability to see information he/she placed in a case.  They can enter a cas a-ok but if they click edit, the description does not show.  If they click view activity nothing shows (even thought there is activity).

What have we setup wrong or is this a bug?

Thanks!

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