Discussions
Stay up-to-date with the latest news from NetSuite. You’ll be in the know about how to connect with peers and take your business to new heights at our virtual, in-person, on demand events, and much more.
New AI Community Guidelines. Please review and follow them to ensure AI use stays safe, accurate, and compliant.
Update: Narrative Insights has been restored and is now available.
Narrative Insights is Temporarily Unavailable due to an Infrastructure Issue. Learn how This Impacts Your Account and What to Expect While the Feature is Disabled.
Narrative Insights is Temporarily Unavailable due to an Infrastructure Issue. Learn how This Impacts Your Account and What to Expect While the Feature is Disabled.
Creating an online case form for updating customer information
We are creating a process where a customer will fill out a form to update their contact info. However, we don't want the customer directly touching their records in Netsuite without review by a customer support rep.
I've created an online case form which allows the input of email addresses, phone numbers, addresses, etc. What I'm not sure is what happens when a case is created with this information. Other than the email and phone number, the other data (e.g. address info) do not appear on the case form. Where does that data go?
0