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Creating an online case form for updating customer information
We are creating a process where a customer will fill out a form to update their contact info. However, we don't want the customer directly touching their records in Netsuite without review by a customer support rep.
I've created an online case form which allows the input of email addresses, phone numbers, addresses, etc. What I'm not sure is what happens when a case is created with this information. Other than the email and phone number, the other data (e.g. address info) do not appear on the case form. Where does that data go?
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