Discussions
Stay up-to-date with the latest news from NetSuite. You’ll be in the know about how to connect with peers and take your business to new heights at our virtual, in-person, on demand events, and much more.
Now is the time to ask your NetSuite-savvy friends and colleagues to join the NetSuite Support Community! Refer now! Click here to watch and learn more!
Online Forms Updating Main Record
I have an online customer form for lead capture. The fields include Company, First Name, Last Name, Phone, Email, etc.
We have the Search field for Company checked off so if a new Contact fills out the form for a Company which already exists in our system, it adds the new Contact to the existing Company record. This works as we want it to.
The problem is the Company's general phone, general fax and general email are updated to the new Contact's information -- (the Company name will also update to the case-sensitive version entered by the new Contact... such as "ABC Co." changing to "abc co."). This we do NOT want to happen -- the Company's main information we want to remain static.
0