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How to Handle SPAM & Out of Office replys frm Customers

edited Nov 22, 2019 6:17PM in CRM 4 comments

We get Out of Office replys frm legit customers as well as SPAM that gets through our email gateway that creates bogus Case documents within our NS account.  This throws our numbers off and requires a manual process of deleting these bogus case docs. 

Has anyone developed a best practice or a process that works for them to handle stopping or limiting bogus case document creation ???

Thank you

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