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We’re excited to announce that the 2025 Community Recap is now available! This special recap highlights the amazing contributions and achievements of our members over the year and celebrates the collective success of our community.
Check your personalized recap to see the impact you made in 2025 and how your efforts helped shape our community’s growth and success.
View Your 2025 Community Recap
Thank you to everyone for your passion, collaboration, and support. Here’s to building an even stronger community together in the year ahead!
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Please note our dedicated team will be on reduced coverage during this time, and regular responsiveness will resume on January 5. Wishing you a joyful and restful holiday season!
-The NetSuite Support Community Team
Season’s greetings to you and yours! As we head into the holidays (December 24 – January 4), we want to take a moment to celebrate the incredible strength and collaboration within our community. Even during the break, you can continue to benefit from connecting with peers, searching related threads, posting your questions, and marking helpful replies as “Accepted” in the Support Community.
Please note our dedicated team will be on reduced coverage during this time, and regular responsiveness will resume on January 5. Wishing you a joyful and restful holiday season!
-The NetSuite Support Community Team
Customer ID automatically appended with ONLINE for Online form
When someone fills up the online form, the customer id is showing up as
"ONLINE" before the autogenerated number when type is Individual.
Is there a way to change it so that the Customer ID is the Name entered?
Sometimes, when a new record is created, the system created a CONTACT and the company is ONLINE with a number.
When will that happen?
When someone fills in an Online Customer form and is existing customer, 2 different records are created ie. Customer and lead. Is there anyway to get that form to pick up that it’s an existing customer and add the new info/message to the existing customer’s record.
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