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Support Case Form Field Mapping

edited Nov 22, 2019 6:16PM in CRM 2 comments

Hi all,

I'm just getting started with setting up support case management in my NetSuite implementation.  I noticed that when I enter a case into an online case form, NetSuite uses the first and last name as the name for a "Customer" record.  I would prefer to use the company name for the Customer record name, and the first and last name as a new contact under that Customer record.

Is this supported, or is it something I have to hack together?


Thanks,

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