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Problems Intepreting punctuation characters & <Return> in HTML templates

edited Nov 22, 2019 6:06PM in CRM

Hi

I am experiencing some difficulties sending out email campaigns and wondered if you can give us some advice, based on your experience.

We normally send out campaigns via our Netsuite back office. They go as HTML. The document is edited in Microsoft FrontPage using both a WYSIWYG interface and HTML. I have to edit the HTML to replace certain punctuation characters with codes in order for them to display i.e.:

‘ (left single quote) is replaced by ‘

- (hyphen or dash) is replaced by -     and so on

I have to do this for ‘ ‘ – © € !

It is weird because FrontPage and Netsuite already swap & for the code &  yet they don’t swap the other characters. I think it is due to using a UTF-8 character set, which I believe is universally accepted by email browsers.

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