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SuiteWorld October 6 - 9, 2025: Agenda Builder is live!
Read on for the latest updates including:
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• And more!
Check out this thread to learn more!
Read on for the latest updates including:
• Agenda Builder launch
• SuiteWorld On Air registration
• New NetSuite Prompt Studio Contest
• And more!
Check out this thread to learn more!
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Spots are limited! Register through your Agenda Builder and find SuiteGuru under Agenda Enhancements.
Don’t miss your chance to meet our SuiteGurus—NetSuite Support professionals and subject matter experts with extensive experience in select product areas, including OneWorld, Advanced & Basic Accounting, Supply Chain Management, Receivables & Payables, CRM, Account Administration, and the SuiteCloud Platform. Full Conference attendees can prebook exclusive 30-minute one-on-one sessions for your product questions.
Spots are limited! Register through your Agenda Builder and find SuiteGuru under Agenda Enhancements.
Online case form first name and last name not working
We have a very basic online case form that has the following fields:
-email
-incoming message
-title
-first name
-last name
-phone number
-online contact reason (custom field)
We also have an anonymous customer setup in the case profile - joe customer. So, currently, most online case forms that are submitted use the anonymous customer. This is fine as we don't want new customers / contacts created for each form that's submitted as there is a lot of junk.
Also, we use our duplicate criteria (which is only EMAIL) and this also works. I.E. if someone submits the form with an email address that matches one of our current customers, it associates the case with that customer. This is also fine.
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