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Customer Reply Email

edited Nov 22, 2019 6:06PM in CRM 2 comments

I have created an Online Customer Form to take seminar registrations.

I also created an email template to confirm the registration that is automatically sent when the registration is submitted. I would like to set it up so that the email recipient can reply to this email confirmation with any changes or cancelations.

The problem is that when a reply is sent it is recieved by the system and saved with the customer record but I do not recieve any notification nor is it forwarded to me as usual.

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