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Why is Netsuite Word Merge such rubbish?

edited Nov 22, 2019 6:06PM in CRM 2 comments

I have just been looking at Surgar CRM, a free CRM product. The Word Merge function is fantastic compared to Netsuite. I always seem to have trouble with Netsuite mail merge and end up not creating templates due to the hassle!

Has anyone found a way to improve the basic functionality for netsuite word mailmerge?

Your help would be greatly appreciated!

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