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Email template editing inconsistent

edited Nov 22, 2019 6:06PM in CRM 4 comments

We send emails using the email templates daily..

However, lately, the editing capability on the template varies from day to day..
Some days there is a WYSIWYG editor (bold, fonts, etc) available, and other days it is all in html.  For our less technical folks, html only editor is not feasible.

Has anyone else notice this.. I was wondering if there is some wierd reason why that I just don't know about.. or if it is a bug.

Thanks!
Shani

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