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Emails constantly going to default contact
We have one customer with 30 different buyers. The default email address in their customer screen is billing@xyz.com. This is to make our life easier when emailing Invoices.
When sending quotes to the 30 different buyers, we change the default email address to the specific buyer. If that buyer replies, it goes to us and the DEFAULT email address (billing@xyz.com). Then if we reply it just goes to billing@xyz.com. It doesn't go to the specified buyer's email address at all. So accounting is having to forward the revised quote or email information. It's becoming very time consuming and they are getting very annoyed with us.
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