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Parent entity fields in Templates

edited Nov 22, 2019 6:05PM in CRM

using CRMSDK tags in email templates, how do i get parent & custom entity fields populated in the template? 

For instance:
[LIST]
[*]Created a custom record for IP info. 
[*]Created fields for IP address, subnet, gateway, etc.
[*]Created a customer field that is marked parent (so i get the subtab on the customer). 
[*]I have enabled mail merge on the custom record.
[*]I created an email template with the fields we want to send to the customer[/LIST]
By the way, this is a custom record because customers may have more than one assigned.

From one of the custom records, I can click the email button and successfully send an email with the populated fields. 

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