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Sender of an Auto-Reply email

edited Nov 22, 2019 6:05PM in CRM 3 comments

Hope someone can give me some hints:


A customer online form is attached with an Auto-Reply email template. Whenever the form is submitted, the Auto-Reply will send to the customer who submit the form.

So far, the Auto-Reply email is always sent out under customer's sales rep email address, and I have not found a way to change the sender of the Auto-Reply. Is it the default that the sender has to be the paticular customer's sales rep? Or are there somewhere in NetSuite I can change to a different sender?



Thanks,


Frank

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