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SuiteWorld October 6 - 9, 2025: Agenda Builder is live!
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Read on for the latest updates including:
• Agenda Builder launch
• SuiteWorld On Air registration
• New NetSuite Prompt Studio Contest
• And more!
Check out this thread to learn more!
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Don’t miss your chance to meet our SuiteGurus—NetSuite Support professionals and subject matter experts with extensive experience in select product areas, including OneWorld, Advanced & Basic Accounting, Supply Chain Management, Receivables & Payables, CRM, Account Administration, and the SuiteCloud Platform. Full Conference attendees can prebook exclusive 30-minute one-on-one sessions for your product questions.
Spots are limited! Register through your Agenda Builder and find SuiteGuru under Agenda Enhancements.
Create case email. If Duplicate emails exists then case create under Anonymous
Hi,
I have a problem with registered contacts not being recognised when creating a case by email. Clients that send an email to us using our designated email address to create an email are going to Anonymous rather than to the customer that they belong to. However, these contacts do have their email address registered more than once under different contact names but within the same customer record.
Is this a know problem within NetSuite or is there a setting somewhere that will overcome this problem so NetSuite can recognise that there are multiple emails contained in the same customer and assign the case to the proper customer recod?
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