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HTML Email issues - Outlook & File Locations

edited Nov 22, 2019 6:05PM in CRM

When I'm trying to create an email template to send a simple html file which I've uploaded to File Cabinet>Templates>Email Templates, it's not a valid file option. Only files I've uploaded into Marketing Templates are available. Does anyone know what the reason is for this? It seems logical to me that email = email and marketing = marketing. I must be not "getting" something.

The other thing I'm hoping someone might have a suggestion or explanation for is Outlook's reaction to the email. As I mentioned it's a basic html email (no images) and we have our default reading and sending settings set to "html" in Outlooks (2003 SP3). Yet when my co-worker tries to forward or reply to the email, the body disappears. I haven't been able to find any reasons in my search online. I've adjusted the charset of the html document from iso-8859-1 to utf-8 to see if that helped (even though I really have no idea what those mean) but

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