Discussions
Stay up-to-date with the latest news from NetSuite. You’ll be in the know about how to connect with peers and take your business to new heights at our virtual, in-person, on demand events, and much more.
New AI Community Guidelines. Please review and follow them to ensure AI use stays safe, accurate, and compliant.
Update: Narrative Insights has been restored and is now available.
Narrative Insights is Temporarily Unavailable due to an Infrastructure Issue. Learn how This Impacts Your Account and What to Expect While the Feature is Disabled.
Narrative Insights is Temporarily Unavailable due to an Infrastructure Issue. Learn how This Impacts Your Account and What to Expect While the Feature is Disabled.
Using CRMSDK tags in email templates
In my "Notify customer of update" template I have "NLCASEHISTORY" which gives the history of the case over and over. This makes it hard to follow for me and my customer.
I would like to know what tags to add to my "Notify customer of update" template to do the following:
---------
Usual info about the case......
My most current reply
and
customer's most recent comment in case.
I have tried the following:
Current message from customer:
(Most Recent (Non-Internal) Message)
NLCASELASTMESSAGE
Reply from me:
(Most Recent Message (Internal or External)
NLCASELASTMESSAGEEMP
When I use these I get my reply in both places.
0