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Using CRMSDK tags in email templates

edited Nov 22, 2019 6:05PM in CRM

In my "Notify customer of update" template I have "NLCASEHISTORY" which gives the history of the case over and over.  This makes it hard to follow for me and my customer.

I would like to know what tags to add to my "Notify customer of update" template to do the following:

---------
Usual info about the case......

My most current reply
and
customer's most recent comment in case.

I have tried the following:

Current message from customer:
(Most Recent (Non-Internal) Message)
NLCASELASTMESSAGE

Reply from me:
(Most Recent Message (Internal or External)
NLCASELASTMESSAGEEMP

When I use these I get my reply in both places.

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