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SuiteWorld October 6 - 9, 2025: Agenda Builder is live!
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Read on for the latest updates including:
• Agenda Builder launch
• SuiteWorld On Air registration
• New NetSuite Prompt Studio Contest
• And more!
Check out this thread to learn more!
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Spots are limited! Register through your Agenda Builder and find SuiteGuru under Agenda Enhancements.
Don’t miss your chance to meet our SuiteGurus—NetSuite Support professionals and subject matter experts with extensive experience in select product areas, including OneWorld, Advanced & Basic Accounting, Supply Chain Management, Receivables & Payables, CRM, Account Administration, and the SuiteCloud Platform. Full Conference attendees can prebook exclusive 30-minute one-on-one sessions for your product questions.
Spots are limited! Register through your Agenda Builder and find SuiteGuru under Agenda Enhancements.
Using CRMSDK tags in email templates
In my "Notify customer of update" template I have "NLCASEHISTORY" which gives the history of the case over and over. This makes it hard to follow for me and my customer.
I would like to know what tags to add to my "Notify customer of update" template to do the following:
---------
Usual info about the case......
My most current reply
and
customer's most recent comment in case.
I have tried the following:
Current message from customer:
(Most Recent (Non-Internal) Message)
NLCASELASTMESSAGE
Reply from me:
(Most Recent Message (Internal or External)
NLCASELASTMESSAGEEMP
When I use these I get my reply in both places.
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