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Writing and keeping a bespoke letter

edited Nov 22, 2019 6:05PM in CRM 2 comments

In our business, we often mail information and samples to customers, and these require a bespoke letter to accompany them.

I have created a template that pulls in the customer name, address, etc.

But I also need to pull in text from a field that is saved with the letter, i.e. something like the "Internal Memo" field. 

Unfortunately you cannot use the "Internal Memo" field as a source for the letter template.

NetSuite Support has suggested that I create my "letter" field with the contact, opportunity, or prospect.  But if I do this, next time a write a letter to the customer, I have to overwrite the previous letter.

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