Discussions
Join us for complimentary one-day events around the world and step into a future fueled by AI and limitless potential. Explore new breakthroughs, sharpen your skills, and connect with experts who are shaping what’s next. Experience bold keynotes, interactive learning, and connections that span the global NetSuite community. Discover what's next at SuiteConnect Tour 2026.
We’re excited to announce that the 2025 Community Recap is now available! This special recap highlights the amazing contributions and achievements of our members over the year and celebrates the collective success of our community.
Check your personalized recap to see the impact you made in 2025 and how your efforts helped shape our community’s growth and success.
View Your 2025 Community Recap
Thank you to everyone for your passion, collaboration, and support. Here’s to building an even stronger community together in the year ahead!
Season’s greetings to you and yours! As we head into the holidays (December 24 – January 4), we want to take a moment to celebrate the incredible strength and collaboration within our community. Even during the break, you can continue to benefit from connecting with peers, searching related threads, posting your questions, and marking helpful replies as “Accepted” in the Support Community.
Please note our dedicated team will be on reduced coverage during this time, and regular responsiveness will resume on January 5. Wishing you a joyful and restful holiday season!
-The NetSuite Support Community Team
Letter Template - Linked records
Hi there.
I am setting up a series of letter templates at the moment and having some trouble.
Each of our customers is linked to a Partner.
On some of these letters, I need to use just the Partners first name. I am able to get the Partners full name as this is shown on the Customer record but cannot source the first name on it's own.
On the partner record, of course, the tag for first name is < NLFIRSTNAME > which obviously does not work as it will give me the current record (the customers) first name.
The only way I can currently think of to get around this is to have a field for "PArtner First Name" on the customer record. I don't want to do this for a number of reasons - it's messy and I'm not even sure how I could source (again!) just the first name! I don't want reps to have to enter this value when setting up a partner or customer.