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Forward messages from case doesn't include the entire thread

edited Nov 22, 2019 6:04PM in CRM 1 comment

On a case with multiple messages, if click View on the newest message and then click Forward, the newest message text is included, and sometimes the original (customer's) text is included, but not intermediate messages.  My user in Support wants all the messages included, from the message clicked on down to the original.  Any help/insights appreciated.  Thanks.

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