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Narrative Insights is Temporarily Unavailable due to an Infrastructure Issue. Learn how This Impacts Your Account and What to Expect While the Feature is Disabled.
Import of Notes
I am in the process of exporting notes, calls, messages and cases from one instance of NetSuite to a new instance of NetSuite. I need to be able to tie the notes back to either the phone call, message or cases but don't see a clear way to do that. Do you use the CRM/Support Record field in the CSV upload for the internal call_id or case_id? Or is there another way to link the notes to the specific event?
John
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