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How Do I Update Employee ExternalID??

edited Dec 3, 2019 1:14PM in Account Administration 3 comments

I have imported most employee records via CSV and included the ExternalID field.

However, I have a few employee records that were entered using the U/I. How can the ExternalID for these records be updated?

I tried doing an "Update" CSV using Employee ID and ExternalID. Result was ERROR: "Could not find record with ExternalId = 10383"

We MUST have an ExternalID for all employee records in order to sync with our HR system.

Thanks.

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